Terms & Conditions
Welcome to Royal Hospital, Ekarool.
Please read these Terms & Conditions together with our Privacy Policy before using our website, booking an appointment, providing personal information, or availing yourself of any healthcare or related service from Royal Hospital.
By accessing our website, booking an appointment, registering as a patient, or using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
1. Use of Hospital Services
Royal Hospital provides healthcare services including medical consultations, diagnostic and laboratory services, pharmacy-related services where available, and other healthcare services offered by the hospital from time to time.
Availability of doctors, departments, consultation timings, laboratory services, and other facilities may change without prior notice.
Royal Hospital reserves the right to modify, suspend, reschedule, or discontinue any service where necessary.
2. Patient Information
Patients are required to provide accurate, complete, and current information at the time of registration, appointment booking, consultation, investigation, or treatment.
This may include:
- Name, age, gender, address, and contact details
- Relevant medical history
- Current medications
- Known allergies
- Previous illnesses or treatments
- Relevant laboratory or diagnostic reports
- Any other information necessary for appropriate medical care
Royal Hospital will not be responsible for consequences arising from incorrect, incomplete, concealed, or misleading information provided by a patient or attendant.
3. Appointments
Appointments may be booked through authorised hospital channels, including telephone, WhatsApp, online platforms, or directly at the hospital.
Appointment timings are indicative and may be affected by:
- Emergency cases
- Delay in previous consultations
- Doctor availability
- Unforeseen circumstances
Royal Hospital will make reasonable efforts to maintain scheduled appointments but cannot guarantee consultation at an exact time.
The hospital may reschedule or cancel appointments due to doctor unavailability or other operational requirements.
4. Medical Consultation and Treatment
Medical advice, diagnosis, prescriptions, investigations, and treatment recommendations are provided based on the patient's clinical condition and the information available to the treating doctor at the time of consultation.
Medical outcomes may vary from patient to patient. No specific result, recovery period, or outcome can be guaranteed.
Patients are advised to follow medical instructions, medications, investigations, referrals, and follow-up recommendations provided by the treating doctor.
5. Laboratory and Diagnostic Services
Patients may be required to follow specific preparation instructions before certain laboratory tests or diagnostic investigations.
Test results may be affected by various medical, biological, technical, or patient-related factors.
Where clinically required, a doctor may recommend repeat testing, additional investigations, or referral to another healthcare facility.
Reports should be interpreted by an appropriately qualified healthcare professional and should not be used for self-diagnosis or self-medication.
6. Referrals
If a service, investigation, specialist consultation, or level of care required by a patient is not available at Royal Hospital, the patient may be advised or referred to another appropriate healthcare facility.
The decision to refer a patient will be based on clinical requirements and available facilities.
Royal Hospital is not responsible for the services, treatment, charges, actions, or outcomes of independent external hospitals, laboratories, specialists, or other healthcare providers.
7. Fees and Payments
Patients are responsible for paying applicable charges for consultations, laboratory tests, diagnostic services, medicines, and other services availed from Royal Hospital.
Charges may vary depending on the service, doctor, investigation, medicine, or other healthcare requirement.
Royal Hospital reserves the right to revise its service charges from time to time.
Patients are advised to clarify applicable charges before availing themselves of a service where required.
8. Cancellation and Refunds
Consultation, laboratory, diagnostic, or other charges once paid may be refundable or non-refundable depending on the circumstances and the hospital's applicable refund policy.
Refunds, where approved, will be processed according to hospital procedures.
Royal Hospital reserves the right to determine eligibility for refunds where a service has already been initiated or provided.
9. Emergency Medical Situations
The hospital will make reasonable efforts to provide appropriate initial medical assistance based on the facilities, personnel, and resources available at the time.
Where a patient's condition requires specialised treatment or facilities that are not available at Royal Hospital, the patient may be advised to seek or may be referred for treatment at another suitable healthcare facility.
Patients and attendants are expected to cooperate with medical advice regarding urgent referral or transfer.
10. Medicines and Prescriptions
Patients should take medicines only as prescribed by a qualified medical practitioner.
Royal Hospital will not be responsible for complications arising from:
- Self-medication
- Incorrect use of medicines
- Failure to follow prescribed dosage
- Failure to disclose allergies or existing medications
- Discontinuing medication without medical advice
- Using prescriptions beyond the period recommended by the doctor
11. Patient Conduct
Patients, attendants, and visitors are expected to behave respectfully towards doctors, nurses, staff members, other patients, and visitors.
Royal Hospital will not tolerate:
- Violence or threats
- Verbal or physical abuse
- Harassment
- Damage to hospital property
- Disruption of hospital services
- Unauthorised photography, audio recording, or video recording in restricted or clinical areas
The hospital reserves the right to take appropriate action in such circumstances.
12. Personal Belongings
Patients and visitors are responsible for safeguarding their personal belongings, including cash, mobile phones, jewellery, documents, and other valuables.
Royal Hospital will not be responsible for loss, theft, or damage to personal belongings unless otherwise required by law.
13. Website Information
Information provided on the Royal Hospital website, social-media pages, advertisements, posters, or other public communications is intended primarily for general information and awareness.
Such information should not be considered a substitute for direct consultation, examination, diagnosis, or treatment by a qualified healthcare professional.
Patients should seek appropriate medical attention for health concerns rather than relying solely on online information.
14. Website Availability
Royal Hospital will make reasonable efforts to maintain the accuracy and availability of its website and online services.
However, we do not guarantee that:
- The website will always remain uninterrupted
- All information will always be completely error-free
- Online systems will always be available
- Third-party links or services will function without interruption
Royal Hospital may modify website content, services, or functionality without prior notice.
15. Privacy and Personal Information
By providing personal or medical information to Royal Hospital, you acknowledge that such information may be collected, stored, used, and shared where reasonably necessary for providing healthcare and related services.
Personal and medical information will be handled in accordance with the Royal Hospital Privacy Policy and applicable legal requirements.
Information may be shared with treating doctors, authorised healthcare providers, laboratories, referral facilities, service providers, or government and regulatory authorities where reasonably necessary or legally required.
16. Confidentiality
Patients are expected to respect the privacy and confidentiality of other patients, doctors, and hospital staff.
Photographs, videos, audio recordings, medical documents, computer screens, patient records, or information relating to another person must not be recorded, copied, or distributed without appropriate authorisation.
17. Limitation of Liability
Royal Hospital and its personnel will make reasonable efforts to provide healthcare services in accordance with accepted professional standards and available facilities.
However, the hospital cannot guarantee the outcome of any consultation, medication, investigation, treatment, or referral.
Nothing in these Terms & Conditions is intended to exclude or restrict any responsibility or liability that cannot legally be excluded under applicable law.
18. External Services and Third Parties
Royal Hospital may, where required, recommend or coordinate services provided by external laboratories, specialists, referral centres, technology providers, or other third parties.
Such third parties may operate independently, and Royal Hospital does not control their individual practices, pricing, availability, or service delivery.
19. Changes to Services
Royal Hospital reserves the right to add, modify, temporarily suspend, or discontinue any doctor consultation, department, facility, timing, service, or programme depending on operational requirements.
Information published online or in advertisements may therefore be subject to change.
Patients are encouraged to confirm doctor availability and service timings before visiting the hospital.
20. Changes to These Terms
Royal Hospital may amend these Terms & Conditions periodically to reflect changes in hospital operations, technology, regulatory requirements, or applicable law.
The latest version will apply whenever you access our website or use our services.
21. Governing Law
These Terms & Conditions will be governed by the applicable laws of India.
Any dispute relating to the use of Royal Hospital's website or services will be subject to the jurisdiction of the competent courts applicable to the hospital's location, subject to applicable law.
22. Contact Us
For any questions or concerns regarding these Terms & Conditions, please contact:
Royal Hospital
Ekarool, Unnikulam, Kozhikode, Kerala
Phone: 0496 2646501
Mobile: 95266 46501 | 62356 46501
Acknowledgment
By accessing the Royal Hospital website, registering as a patient, booking an appointment, or availing yourself of our services, you acknowledge that you have read and understood these Terms & Conditions and agree to comply with them.
You also acknowledge that the provision of accurate personal and medical information is important for safe and appropriate healthcare.